Frequently asked Questions
Q. How quick do you deliver?
A. I will be using a courier service with tracking of all deliveries. If the item is in stock, it will be processed within 2 working days (as long as payment has cleared) and then up to 3-4 working days for courier to deliver. I will notify you that your item has been taken to the courier drop off. I will try and fulfil orders over a weekend, but anything bought on a Saturday or Sunday will likely to be processed on the next working day. This is the same if there are Bank Holidays.
Q. What Wax do you use for your wax melts?
A. I use 2 different bands and alternate between the two depending on supplier availability;
- EcoSoy Wax Pillar Blend
Natural, Vegan, Cruelty Free, Non-Toxic, Biodegradable, Sustainable and Made in the UK.
- EcoSystem RCX Melt Blend
Rapeseed oil and Coconut oil, Vegan Friendly, Additive Free, Non GMO, Palm Free, Soy Free, Kosher and Halal.
Q. Why do you use Fragrance Oils rather than essential oils in your wax melts?
A. I prefer the scent throw that is given from fragrance oils compared to essentials oils which to me, aren’t strong enough. And I love the huge variety of fragrances you can get from fragrance oils, there are some weird and whacky smells out there that can’t be made naturally.
Q. Why don’t all of your wax melts have the same flowers in them?
A. All the petals that I add to my wax melts, which are cornflowers in various colours and calendula have all been grown in the allotment, so depending on my haul from the allotment will depend on what colours I can add to my wax melts. Towards September the flowers will die off and I can’t grow anymore until the following, year so like the camomile that I add to some of my wax melts I purchase these through my supplier.
Q. Why does my wax melt look white?
A. The white is called frosting and naturally occurs with soy wax melts and soy candles. Although the frosting does not affect the wax melt in anyway other than the slight discolouration, some can be put off with the visual affect it has. I test my wax melts before I sell them and will adjust the ingredients, so frosting is at a minimum, but I can’t guarantee that this won’t happen, if I don’t like how the frosting looks on the wax melt then I don’t sell them and will use as samples, or I will gift to family and friends.
Q. Do you buy products tested on animals?
A. Absolutely not!! I can’t make that clear enough that products that have been tested on animals will have no place on my website. I make sure that the products that I purchase are from reputable suppliers, are cruelty free and vegan. If they can’t provide that guarantee, then I won’t purchase from them. I also don’t test any of my products on animals either……they are all tested on my family hahaha! And it’s willingly as well I like to add hahaha!!
Q. Is all of your packaging recyclable?
A. All of the packaging that I use is recyclable and/or biodegradable, even down to the biodegradable sticky tape I use to wrap my parcels. However, some of the wrapping that covers my glycerine soap isn’t. I have tried and tested many products to use to protect the glycerine soaps, including, wax paper and recyclable cling film but they don’t protect the soap like shrink wrap can and I have not been able to source biodegradable or recyclable shrink wrap, but this is absolute work in progress. Because I am small business, large companies won’t supply to me on small scale and the cost they would charge is astronomical.
Glycerine soaps can sweat, which is why you can’t wrap them in the same packaging as natural soap (craft paper or boxes). But, hopefully in the near future that question can be asked, and the answer will be 100% yes!!!
Q. What is your refunds/returns policy?
A. You can find our Returns and Refunds policy here.
Q. How can I contact you?
A. Please contact us at thegrumpygoatsoapcompany@gmail.com for any queries, questions, bespoke orders, information on stocking our products and press requests. We’d love to hear from you!